Refund policy
Return and Refund Policy
Our Commitment Your satisfaction matters to us. If you are not happy with your purchase, please contact us and we will do our best to make it right.
Return Eligibility We accept return requests within 14 days of delivery. To be eligible for a return, items must be:
- Unused and in their original condition
- In original packaging where applicable
- Not marked as final sale
The following items are not eligible for return:
- Opened beauty, skincare, or wellness products (for hygiene reasons)
- Items damaged due to customer misuse
- Digital products or downloadable content
How to Request a Return To start a return, email us at support@rhemabrandshop.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will respond within 2–3 business days with instructions.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the credit.
Exchanges We do not currently offer direct exchanges. If you need a different item, please return the original and place a new order.
Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery at support@rhemabrandshop.com with a photo of the item and your order number. We will resolve this promptly.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Contact Us Email: support@rhemabrandshop.com